Question 1

How do I top up the card?

Accepted Answer

1. This is a debit card; it requires a top-up to use and does not support overdrafts. 2. Process: - Top up USDT to your wallet account first. - Once topped up, you can make payments.

Question 2

How is cashback earned? Is there a reward limit?

Accepted Answer

Cashback is earned on every purchase with no upper limit. (This is an exclusive subsidy for the promotional period, valid long-term; any adjustments will be notified separately.)

Question 3

Is there a physical card? Can I withdraw cash at ATMs?

Accepted Answer

Physical cards are not supported yet. Please follow our official announcements for the latest updates.

Question 4

In which countries/regions can I use the Pionex card?

Accepted Answer

Backed by the global Visa/Mastercard network, it can be seamlessly used for payments at over 60 million merchants across 180+ countries and regions, covering retail, dining, and hotel bookings, making your global spending more convenient and secure.

Question 5

Who can apply?

Accepted Answer

1. KYC Requirement: You must complete KYC (Identity Verification) before applying. 2. Regional Limits: Currently not available for users in mainland China, the US, etc. Please check the list for full restrictions. 3. Authenticity: Apply using your real personal info. Pionex reserves the right to freeze accounts using fake or third-party info.

Question 6

What are the fees for using the Pionex card?

Accepted Answer

1. Transaction Fee: 1% 2. Micro-transaction Fee: 0.2 USDT - Charged only for orders ≤ 1 USDT - First 5 micro-transactions per month are free - Subsequent micro-transactions charged at 0.2 USDT each 3. Failed Payment Fee: 0.5 USDT - Free if caused by "merchant not supported", "authorization timeout", or "system maintenance" - First 5 failed payments per month due to other reasons are free - Subsequent failed payments charged at 0.5 USDT each

Question 7

Are there limits on the Pionex card? Can I customize them?

Accepted Answer

Default limits upon activation: Per transaction: 5,000 USDT Daily limit: 5,000 USDT Monthly limit: 50,000 USDT You can adjust them anytime via account settings: - Max per transaction/day can be increased up to 10,000 USDT - Can also be lowered as needed - For higher limits, contact official support for manual review - Mastercard currently does not support custom limits

Pionex Card